Sales Policy


We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products via our online store. The Mako Store is operated by Mako Boardsports Ltd, which is a company incorporated in England with its registered office at Lawn Farm Barns, Gillingham Dorset SP8 5QP United Kingdom and with registered number 10390436 at the Registrar of Companies for England and Wales.


The purchase of merchandise through the Mako Store is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

In order to make purchases through the Mako Store, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.


If you experience any problem with your order or want to check the status of your order, you may contact Mako by phone on +44 (0)1747 440515 from Mon-Fri 0900-17:00, or by email at


All orders are subject to acceptance and availability.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and Mako will be perfected when we despatch the goods. The sale contract is therefore concluded in Dorset, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet our eligibility criteria.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Payment can be made by Visa, MasterCard, JCB, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by Mako. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Mako, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our website as secure as we can make it. All credit card transactions on this site are processed using WorldPay Merchant Services, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure the Mako Store website uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.


Please return items to: Returns Department, Mako Boardsports Ltd, 14 Chaldicott Barns, Tokes Lane, Semley Dorset SP7 9AW United Kingdom

Should you wish to return anything bought from us, we will be happy to refund a product provided it is in fully re-saleable condition. All other items should be returned within 14 days and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. All refunds will be credited back onto the card that you made payment with. Please include a contact telephone number so that our customer services team can contact you. Refunds can take up to 21 days to show back in your account from date of processing the return. Returning of an item is your responsibility until it reaches us. We recommend that you send items back on a signed for service making sure that you are insured for the value of the items.


If you receive a faulty or damaged item or find that the item becomes faulty within 3 months of purchase it will need to be sent back to us for inspection. Items will need to be returned with proof of purchase and your full contact details. Items that are sent back because of a fault will be exchanged where possible or refunded for the price paid. If proof of purchase cannot be provided, credit note and exchange values will be processed at the current selling price of the product returned.



We will be happy to exchange any item bought outside of sale periods within 14 days of receipt. We can only exchange items for the same product code. If you wish to exchange for a different item please send back original item for a refund and re-order via the Mako Store. Returning of an item is your responsibility until it reaches us. We recommend that you send items back on a signed for service making sure that you are insured for the value of the items. Please include a contact telephone number so that our customer services team can contact you if a replacement is not possible. Please allow up to 21 days for the exchange to be processed. Refunds can only be made to the original card of purchase. Please note that any item that you purchase on the Mako Store should be returned to the address above.


If you’d like to cancel or change your order, please call us as soon as possible – call us on +44 1747 440515. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy or your right to cancel.

You have the right to cancel your order within 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods without giving any reason. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the Cancellation Period has expired.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Should you wish to cancel your made-to-order or made-to-measure product for any reason and it’s unlikely that we could sell it to another customer at full selling price. We’ll charge a cancellation fee of 50% of the full selling price. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.

PLEASE NOTE: We reserve the right to charge a cancellation fee of up to 25% of the full amount.